HOW LONG DOES IT TAKE TO RECEIVE AN ORDER? Your order is shipped within 2 to 3 days. Our average delivery times are then 5 to 21 business days worldwide. Where do we deliver and what are the shipping costs? We deliver worldwide. Shipping costs are FREE for any order. Where are you located? Our company is based in Canada. Who delivers my item? Your items are delivered via your local postal service. What are the delivery hours? Items are delivered according to the policies of your local post office. What happens if no one is home? Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your post office where you can pick it up. I entered the wrong address, what should I do? Don't worry, if your order hasn't been shipped yet, contact us immediately and we will be happy to update your information. Otherwise, in accordance with our terms and conditions, once an order has been shipped from our warehouse, no further changes can be made. Is your site secure? This site is 100% secure. Here’s why: First, the site you are visiting is on an HTTPS server (the little green padlock to the left of the URL on this page is there to remind you). Most sites only secure their "cart" and everything related to checkout. On this site, ALL PAGES are secured and cannot be hacked or targeted by malware. Finally, regarding payment, we use Stripe and PayPal, which are industry standards for online transaction security. What payment methods are available? Currently, you can pay by credit card or via PayPal on our site. We do not accept bank checks, wire transfers, or payment on delivery. What happens if I am not satisfied with my product? We offer a 100% "satisfaction or money back" guarantee! If, for any reason, the product does not meet your expectations, you can return it within 14 days of receipt, and we will fully refund the price of the item as soon as it arrives back to us. However, all returned products must be in perfect condition, and return shipping costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery. Any more questions? If you have any further questions, you can contact us by email at royvellsupport@gmail.com.
