RETURNS
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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To initiate a return, you need to provide us with a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
* Any item returned more than 14 days after delivery.
Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, please check your bank account again first.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at royvellsupport@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at royvellsupport@gmail.com.
Gifts
If the returned item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out that you have returned the item.
Shipping
To return a product, you should mail it to: royvellsupport@gmail.com.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you are returning to us.